Since 3 carriers and 3 different models had these same issues, I am personally concluding that it is some kind of software issue. Sending / receiving SMS while using a cellular connection was difficult and out of 10 tests per device, including mine, we only got them to send an SMS and receive a reply 4 times out of 30 tests. I saw them over the last few days and they were kind enough to let me test things.īoth Apple Watches behaved in the same way. My girlfriend has a Series 4 LTE+GPS model on Verizon and a friend of mine has a Series 3 LTE+GPS model on Sprint. This isn't really a solution as much as an answer. When I send a message from an outside source to the phone/watch it shows up on the phone and in iMessage on the Macbook Pro / iPad Pro but does not show up on the watch.ĮDIT #3: More talking to AT&T who still cannot solve the issue, but it is now back to an inability to send or receive when using the cellular plan. I found this article on Apple's site which also confirmed the watch should be able to do it as long as it has a data connection and the phone is on and has a data connection.Īgain, any help would be greatly appreciated. I find it difficult to believe that my Series 3 was capable of something that they left out of the Series 5. I would really appreciate any assistance that anyone may have. Neither seems to know how to fix this issue. Both Apple and AT&T seem to understand that the watch should be able to send/receive SMS while on cellular so long as the iPhone is on and connected to the Internet (via WiFi or cellular itself) but that the phone should not have to be nearby. I know I remember sending and receiving SMS on the Series 3 LTE+GPS while away from my phone. I have unpaired and repaired the watch, I've talked to Apple and I've talked to AT&T. It is only when I'm on the cellular plan. I can make/receive phone calls just fine and if I'm on WiFi it sends and receives SMS without issue. I just upgraded to a Series 5 and while I love it for the most part, I have noticed that if the watch is on cellular and my phone is not nearby the watch will not send or receive SMS messages. I've been using Apple Watch Series 3 for a while.
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